Chief Technology Officer
Promoted from Head of Product Engineering. Directed CX SaaS technology and product strategy, including innovation, infrastructure, cybersecurity, and compliance. Managed talent acquisition and development. Managed technology products and infrastructure generating $10M+ in annual revenue and supporting 50+ employees directly.
Contributed to
Lumine Group's
(TSXV:LMN)
success by providing thought leadership and coaching to peers within the portfolio, fostering a culture of continuous learning.
October 2018 - October 2024
Web Project Team Leader
288 have a diverse range of B2C services underpinned by digital channels and back office systems.
Responsibilities included planning, leading and releasing technical projects to enhance these systems, but also to manage, coach, mentor and train direct reports.
October 2017 - October 2018
Product Owner
Internally promoted. Leader involved in the development of
chatbot platform
utilising machine learning technologies developed in collaboration with Xerox
Palo Alto (PARC)
and
Grenoble (XRCE)
research centres.
Served as the key liaison between development, infrastructure, and product management teams. Highly visible role as product champion internally and externally, fostering strong customer relationships to build a roadmap aligned with market demands.
Key contributions to board-level reporting, covering product development progress and success metrics.
June 2016 - October 2017
Software Developer
Member of a highly collaborative and multinational agile team responsible for designing, developing, and delivering cutting-edge customer service solutions for some of the world's leading technology and telecommunication brands, used by millions of customers globally.
As a team, worked with world-renowned research groups at Xerox
Palo Alto (PARC)
and
Grenoble (XRCE)
research centres to apply machine learning classification algorithms to the domain of solution discovery for mobile network subscribers.
October 2014 - June 2016
Senior Software Engineer
Codestone are a digital business transformation consultancy based in Poole, specializing in software development and ERP-led digital transformation. With nearly three decades of experience, they are a top-tier employer and award-winning
SAP
,
Microsoft
and
CCH Tagetik
Platinum Partners.
Responsible for development of software to enhance and extend SAP ERP solutions, advising on technical and commercial aspects of software development projects and assisting in development process and business improvement.
August 2012 - October 2014
Software Engineer
IRIS Software Group is a leading provider of business software solutions, serving a diverse range of industries including accounting, education, payroll, and HR. Their products support critical business functions such as financial management, compliance, and operational efficiency. Trusted by over 100,000 organizations worldwide, IRIS helps businesses streamline processes and stay compliant with industry regulations.
Responsible for the maintenance and enhancement of multiple accounting software products, plus full development lifecycle ownership of bespoke add-ons and modules for customers.
Additional contributions included consulting on software development process and methodology, configuration management, project management, business analysis.
December 2007 - August 2012
Software Developer
Eaton Mission Systems is the world's largest supplier of Hose and Drogue Aerial Refuelling systems, specialising in design, development, and manufacture for global defence customers. They offer a full range of actuation equipment for fixed-wing, rotorcraft, and UAV platforms, including refuelling, launch, and DASS systems, supported by integration, software, simulation, and through-life services.
Member of the business improvement team. Responsibilities included developing software and web applications underpinning configuration management, safety and compliance.
September 2003 - December 2007